The Boulders Covid-19 Health & Safety Protocols
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August 21, 2021
The Boulders will be taking the following steps to ensure proper health and safety standards are in place for the Forum:
For the most up-to-date information, please visit: https://www.hilton.com/en/corporate/cleanstay/
Mask Protocols
CleanStay Certified
Safe & Socially Responsible
Brand Standards
Room Ready Checklist & Operating Protocol
The following EventReady protocols, including critical RoomReady Checklist, were developed to provide a consistent standard of meeting & events Cleanliness.
The Boulders will be taking the following steps to ensure proper health and safety standards are in place for the Forum:
For the most up-to-date information, please visit: https://www.hilton.com/en/corporate/cleanstay/
Mask Protocols
- Masks are currently worn by all staff members.
- Guests who are fully vaccinated may choose to wear a mask or to not wear a mask, however, all guests who have not been vaccinated will be required to wear a mask indoors.
- Masks are not required outdoors for any guest.
CleanStay Certified
- Hilton CleanStay Certified with elevated cleanliness and sanitation across the following areas
- Guest rooms and public areas
- Function space
- Food and beverage service protocols for buffets and meal service
- CleanStay Information provided to planner and attendees across the entire customer journey
- Room Seals for guest rooms and meeting rooms
- Sanitising Stations with wipes & hand sanitizer in key public areas and function space.
- Vendor Compliance with Hilton EventReady standards
- Certified Inspection checklists
Safe & Socially Responsible
- Food and Beverage Solutions
- Swift service
- Attended stations
- Prepared to order
- Single service meal solutions (e.g., bento box and picnic style)
- Individually portioned
- Inspiring Menus: Locally and sustainably sourced menus
- Responsible: Donation of food to local charities
- Physical Distancing: Creative and customized meeting sets and meal service respecting physical distancing
- Contactless Experiences: Solutions include digital check-in and check-out, digital key as well as contactless communication options.
- Environmental Impact: Reduced waste and environmental impact through thoughtful operations measured by LightStay
- Community Impact: Recommend locally-sourced products and experiences to explore outside of the meetings, to support and uplift the local community
Brand Standards
- CleanStay Room Seals
- Room sealed 30 minutes prior to event start
- Inspection Checklist
- Provided to event planner confirming room is ready and the following points have received disinfection
- Door pulls
- Phones
- Podium
- Thermostat controls
- Room furniture
- Lighting controls
- Provided to event planner confirming room is ready and the following points have received disinfection
- Guest Amenities
- Note pads and pens removed from event room and available upon request
- Sanitizing Stations
- With wipes & hard sanitizer in key public areas and function spaces
- Food & Beverage
- If condiments and garnishes are made available for guest consumption, minimum par levels must be maintained according to demand. Condiments sanitized regularly.
- Physical Distancing
- Meeting sets and meal service respecting physical distancing
Room Ready Checklist & Operating Protocol
The following EventReady protocols, including critical RoomReady Checklist, were developed to provide a consistent standard of meeting & events Cleanliness.
- Begin Checklist: Event Ready Assessor to begin ChickList (manually or online) including required fields & details for each event
- 16 touchpoints: EventReady Assessor to inspect & confirm RoomReady High Impact Touchpoints Checklist completed
- Submit Form: Assessor to complete RoomReady form and submit final notes to Hotel Leadership & Event Planner manually or online.
- CleanStay Seal: Assessor secures event space with CleanStay seal on primary event room door. Seals are not intended for all entries/exits.
- Secure Room: Once event room is sealed, access should be limited to critical needs designated Team Members to ensure room maintains secure.
- Assist Event: EventReady Assessor & Hotel Team to assist Event Planner and ensure all attendees remain safe.
- 16 High Impact Touchpoints
- Table (cleaned & disinfected)
- Chairs (cleaned & disinfected)
- Door Pulls & Handles (commercial grade disinfectant)
- Thermostat Controls (commercial grade disinfectant)
- Lighting Controls (commercial grade disinfectant)
- Window Shades & Drape Controls
- Podium (commercial grade disinfectant)
- Phones (commercial grade disinfectant)
- Sanitizing/Disinfecting Stations (available to all guests)
- Room Furniture (commercial grade disinfectant)
- Stage Items
- Audio Visual
- Physical Distancing Layout & Signage
- Food & Beverage Prepared & displayed per CleanStay
- Team Member Protective Equipment & Uniform
- EventReady Protocols & Room Seal Completed
